Guest Services Representative
2 months ago
FRONT DESK AGENT | SILVER LAKE POOL & INN
POSITION OVERVIEW:
We are seeking a personable Front Desk Agent to deliver our renowned service. From welcoming guests during check-in to addressing ongoing inquiries and requests, our Front Desk Agents are vital in crafting an unforgettable guest experience.
ABOUT SILVER LAKE POOL & INN:
Located in the vibrant neighborhood of Silver Lake, Silver Lake Pool & Inn features 54 well-appointed guest rooms and suites, a serene pool deck for relaxation, and the lively outdoor dining venue, Marco Polo. Our establishment embodies the spirit of the community.
If you are enthusiastic about building authentic connections, excel in a fast-paced hospitality setting, and take pride in enhancing guest experiences, we encourage you to consider this opportunity at Silver Lake Pool & Inn.
KEY RESPONSIBILITIES:
- Assist guests with the check-in/check-out process, including billing and confirming contact details.
- Serve as an informed guide, sharing insights about the hotel, amenities, and local attractions.
- Foster a welcoming atmosphere through friendly and positive communication with guests and colleagues.
- Develop meaningful relationships with guests in alignment with our service standards.
- Ensure clarity and personality during the registration process and guest arrivals, while addressing feedback and settling accounts.
- Respond to phone calls, emails, and guest inquiries promptly and courteously.
- Input guest information and payments into hotel management software.
- Collaborate with sales and operations teams to guarantee a seamless guest experience.
- Anticipate guest needs and seek opportunities to exceed expectations, encouraging repeat visits.
- Maintain attention to detail, whether it involves organizing the lobby or assisting guests.
- Uphold established policies and procedures with professionalism.
- Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering as necessary.
- Conduct safety checks and adhere to emergency protocols when required.
- Assist other departments as needed to ensure a smooth and enjoyable operation for guests and staff.
- Positive attitude and energetic demeanor.
- Strong service orientation and teamwork skills.
- Ability to manage multiple tasks effectively.
- Excellent interpersonal, analytical, and organizational abilities.
- Basic arithmetic skills and computer proficiency.
- Flexibility to work various shifts, including weekends and holidays.
- Preferred: Minimum two years of experience in guest reception or a similar role, ideally in a luxury hotel environment.
- Fluency in English, both written and verbal.
- Ability to maintain confidentiality of guest information.
- Physical capability to stand for extended periods and lift up to 30 lbs.
- Competitive compensation package, including medical, dental, vision, and life insurance.
- 401(k) retirement plan.
- Paid time off, holiday pay, and sick leave.
- Opportunities for career advancement within a growing organization.
- Professional development to support your career in hospitality.
- Collaborative work environment that values your creative contributions.
- Employee discounts across our portfolio of hotels and dining establishments.
- Hands-on training with a supportive team.
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