Restoration Operations Manager

2 weeks ago


Victoria, Texas, United States SERVPRO of Victoria - 8948 Full time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

Company Overview:

At SERVPRO of Victoria, we are currently seeking a dedicated Restoration Operations Manager. Our organization is committed to providing exceptional service and support to our clients.

Role Overview:

The Restoration Operations Manager plays a vital role in embodying the SERVPRO commitment to customer satisfaction. This position involves overseeing, coordinating, and executing project activities to ensure that service requirements are met while fostering a positive experience for our clients.

Key Responsibilities:

  • Oversee and execute production tasks as per schedule while ensuring quality assurance.
  • Enhance customer and client interactions, monitoring satisfaction through feedback and reviews.
  • Clearly communicate expectations to restoration teams and supervise their performance.
  • Maintain detailed and accurate documentation for all job-related activities.
  • Manage labor and resource utilization on assigned projects.
  • Collaborate with project managers and office personnel regarding project updates and challenges.

Additional Responsibilities:

  • Adhere to all OSHA safety regulations.
  • Safeguard company assets by ensuring proper use of equipment and materials.
  • Provide coaching and training to restoration staff.

Position Requirements:

  • A valid driver's license is mandatory.
  • High school diploma or GED is preferred.
  • Minimum of 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification in Water Damage Restoration (WRT) is required; additional certification in Applied Structural Drying (ASD) is preferred.

Skills and Physical Demands:

  • Ability to regularly lift a minimum of 50 pounds, and occasionally up to 100 pounds with assistance.
  • Capability to climb ladders and work at elevated heights, as well as in confined spaces.
  • Proficient in repetitive physical tasks including pushing, pulling, lifting, and carrying objects.
  • Comfortable working with cleaning agents.

Each SERVPRO Franchise operates independently. All employees are hired and managed by their respective franchise.



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