Restaurant Operations Manager

2 weeks ago


Victoria, Texas, United States Churchs Chicken Full time
Position Overview
The Restaurant Operations Manager (ROM) plays a crucial role in ensuring that our guests enjoy a high-quality dining experience characterized by friendly, prompt, and precise service in a clean and safe environment. The ROM is accountable for overseeing all business activities within a single restaurant location, specifically focusing on the following responsibilities:
  • Delivering an exceptional and memorable experience for every guest.
  • Meeting and exceeding sales targets.
  • Managing expenses to align with or surpass budget expectations.
  • Fostering a vibrant, energetic atmosphere where team members are motivated to excel in their roles.
  • Encouraging team growth while consistently providing outstanding service.
  • Direct reports typically include an Assistant Restaurant Manager, Shift Leaders, and Team Members, with the number of direct reports varying based on the restaurant's sales volume and geographic location.
Requirements
  • A high school diploma or GED is required, along with a minimum of one year of supervisory experience in the restaurant sector.
  • Successful completion of all training programs and passing scores on relevant assessments.
  • A valid driver's license and proof of insurance are necessary.
  • Availability to work a minimum of 30 hours up to 40 hours per week.
  • Flexibility to work various shifts, including weekends.
  • Comprehensive knowledge of restaurant policies, operational practices, and human resources procedures.
  • Excellent interpersonal skills with the ability to engage professionally with individuals at all levels.
  • Understanding of profit and loss statements.
  • Capability to implement policies and procedures effectively.
  • Experience in developing team members through coaching and counseling.
  • A commitment to continuously enhancing customer satisfaction.
  • Familiarity with recruiting and interviewing potential team members.
  • Ability to supervise and manage team dynamics.
  • Proficiency in conflict resolution.
  • Commitment to creating and maintaining a positive work environment.
Compensation and Benefits
Pay starts at $700.00 per week.
Benefits include:
  • 401(k) with matching contributions
  • Dental and Vision insurance
  • Health insurance
  • Employee discounts
  • Flexible scheduling
  • Paid time off
  • Paid training
Experience Level: 3 years
Shift Availability: Day, Evening, and Night shifts required.

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