Operations Manager, Water Treatment Solutions

4 days ago


Victoria, Texas, United States Veolia Water Technologies & Solutions Full time
Job Description

Veolia Water Technologies & Solutions (VWTS) is seeking a highly skilled and experienced professional to lead our Field Service Leadership team in the South Texas region. As a key member of our team, you will be responsible for leading a team of field leaders and operators, and will be accountable for the fulfillment of Field Service activities within the assigned customer base.

Key Responsibilities:
  • Lead fulfillment of Field Service activities within the assigned customer base.
  • Responsible for all Field Service operational metrics within the assigned customer base, including Environmental, Health and Safety, quality of service, utilization, commercial development, and cost to serve.
  • Own operation of contracts, and management of customer relations in assigned customer base.
  • Responsible for lifecycle management of all assets within the assigned customer base, ensuring the team has necessary tools, and skills to prevent failures and deterioration of equipment.
  • Optimize workflows and processes for efficiency and cost-effectiveness.
  • Collaborate cross-departmentally to align operations with organizational objectives.
  • Play a significant role in long-term planning, project status reporting, and implementing change control processes.
  • Co-own revenue numbers with commercial leaders.
  • Responsible for building a team and holding them responsible for day-to-day fulfillment.
  • Work with the Region General Manager, the Field Service Managers, and Commercial team to develop service demand forecasts to ensure adequate resource supply.
  • Partner with Human Resources and Training Team, direct staffing activities in the assigned customer base, including recruitment, selection, and training of staff.
  • Own development of strong succession plans for the assigned team.
  • Review Voice of Customer survey results and own closure of identified deficiencies.
  • Drive timely closure of customer issues or audit findings.
  • Communicate with leadership and supporting functions, and request necessary resources when something is off target.
  • Foster a culture, and drive continuous improvement within the assigned team.
Requirements:
  • BS degree in a technical field, i.e., Chemical Engineer, Mechanical or Electrical Engineering, or equivalent experience.
  • Minimum eight years' experience and relevant leadership experience in industrial water, wastewater, or food & beverage water treatment solutions or related field.
  • Ability and willingness to travel in the South region, with an estimated travel of 10%.
  • Ability and willingness to work in and lead cross-functional teams.
  • Demonstrated Program/Project management skills.
  • Computer proficient with ability to learn other software applications.
  • Strong service-related background.
  • Experience managing a dispersed or localized workforce.


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