Automotive Service Operations Manager

1 week ago


Clear Lake, Iowa, United States Pritchard Auto Company Full time
Job Overview

Are you experienced in service management and seeking a new challenge? Pritchard Auto Company is looking for a dedicated Service Manager to lead our service department.

At Pritchard Auto Company, we pride ourselves on our rich heritage and commitment to excellence in the automotive industry. Our leadership team, comprising the fourth and fifth generations of the founding family, is focused on expanding our legacy of outstanding service.

Key Responsibilities of the Service Manager

The Service Manager is responsible for overseeing the entire service department, ensuring customer satisfaction, fostering employee engagement, and maintaining accurate service records.

  • Establish and implement strategic goals for the service department.
  • Encourage both new and repeat business opportunities.
  • Stay informed about manufacturer guidelines and best practices.
  • Possess strong technical expertise.
  • Coordinate the workflow of technicians effectively.
  • Develop and sustain collaborative relationships with the sales team.
  • Process all repair orders and ensure proper account closures.
  • Submit warranty claims and track warranty timelines.
  • Ensure a tidy and welcoming environment for customers.
  • Review and authorize technicians' timecards.
  • Manage the check-in process for new vehicles.
  • Oversee technician training and schedule relevant courses.
  • Facilitate vehicle pick-up and delivery services.
  • Handle incoming calls to the dealership.
  • Conduct vehicle inspections and document service details for all customers.

(We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions.)

Qualifications for the Service Manager Role

  • Exceptional verbal and written communication abilities.
  • Strong analytical and problem-solving skills.
  • Prior experience as a technician is preferred.
  • Supervisory experience is advantageous.
  • Outstanding customer service and interpersonal skills.
  • Valid driver's license is required.
  • Other physical requirements may apply.

Benefits Offered:

  • Health insurance at no cost
  • Life insurance at no cost
  • 401K plan with a generous company match
  • Paid holidays
  • Paid time off
  • Paid training opportunities
  • Vision and dental insurance
  • And much more

Pritchard Auto Company is an equal opportunity employer, committed to a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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