Automotive Service Consultant

2 weeks ago


Clear Lake, Iowa, United States Pritchard Auto Company Full time
Job Overview

At Pritchard Auto Company, we are proud to be a family-operated business, continuing a legacy of excellence in the automotive industry. Our CEO, Joe Pritchard, has driven our growth from a single dealership to a nationally recognized leader. We are committed to expanding our operations through both organic growth and strategic acquisitions.

As we grow, we seek dedicated individuals who are passionate about customer service and community engagement. If you value building relationships and maintaining high standards of integrity, Pritchard Auto Company may be the ideal environment for you.

Key Responsibilities:

  • Professionally handle incoming calls and inquiries
  • Deliver an exceptional customer experience, both via phone and in-person
  • Become proficient in the Lightyear scheduling system
  • Complete all required OEM service training
  • Utilize the Update Promise Customer Communication system effectively
  • Support service customers throughout the repair process
  • Assist the Service Manager with various tasks as needed
  • Ensure every customer is warmly welcomed upon arrival

Qualifications:

  • High school diploma or GED equivalent is required
  • Experience in parts or automotive is beneficial but not mandatory
  • Must demonstrate professionalism and reliability
  • Strong computer skills are essential
  • Excellent communication abilities are required
  • Must exhibit safe driving practices and adhere to traffic regulations
  • A valid driver's license is mandatory
  • Complete all necessary training, including OEM and other Service Lane tools

Employee Benefits:

  • Health Care coverage fully paid by the employer
  • Life Insurance coverage fully paid by the employer
  • Employer-contributed Retirement Fund
  • Paid holidays and Paid Time Off
  • Vision and Dental Insurance options
  • Additional benefits available

Pritchard Auto Company is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are dedicated to maintaining a safe, drug-free workplace. All candidates must be willing to undergo a pre-employment background check and possess a valid driver's license with a satisfactory driving record.



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