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Service Advisor

2 months ago

Spirit Lake, Iowa, United States C & B Operations, LLC Full time

C & B Operations, LLC, a dynamic family-owned enterprise with over three decades of experience in the agricultural, material handling, and powersports sectors, is seeking a Service Writer. This role is pivotal in managing various administrative responsibilities related to customer relations, financial transactions, personnel management, sales, parts, and operational functions. Reporting directly to the service manager, the Service Writer collaborates closely with other management personnel and staff. If you possess meticulous attention to detail and a commitment to delivering exceptional customer service in a high-energy environment, this position may be ideal for you.

Key Responsibilities:

  • Assist the service manager in overseeing the accuracy and completeness of service invoices.
  • Update customer records with relevant equipment, hours, or other details derived from work orders.
  • Track the progress of service repairs, finalize work orders, and prepare customer invoices.
  • Compile efficiency reports for service technicians.
  • Address inquiries from both internal and external customers regarding service matters.
  • Warmly welcome visitors and manage incoming phone calls.
  • Provide Service Technicians with necessary parts as needed.
  • Follow up on any shortages and expedite resolutions by communicating with the manager.
  • Assist in ensuring all departmental tools, equipment, and vehicles are maintained in optimal condition.
  • Perform additional duties as assigned.
Qualifications:
  • Proficient in standard computer applications, including the Microsoft Office suite.
  • Exceptional time management and organizational abilities.
  • Strong written and verbal communication skills.
  • Able to work both independently and as part of a team in a fast-paced setting.
  • High school diploma or GED is preferred.
  • Possession of a valid driver's license with a clean driving record.
  • Capability to meet the physical demands associated with the role, including sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
Employee Benefits:

Qualified candidates must successfully complete a pre-employment drug screening and background investigation. C & B Operations, LLC maintains a drug-free workplace.
  • Competitive compensation based on experience.
  • Comprehensive benefits package - Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with immediate Company Match, generous parental leave for both mothers and fathers, and more.
  • Generous Paid Time Off and Holidays - starting with three weeks of PTO in the first year.
  • Opportunities for advancement - We prioritize internal promotions and offer excellent training programs to prepare you for your career with us.
  • Community Engagement - Participate in our annual Community Impact Day, contributing to the communities where we operate.
Our mission is to enhance the quality of work life through fair and consistent treatment, providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state, or local laws.

Discover more about this exciting opportunity at C & B Operations, LLC.

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