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Chief Operations Officer

2 months ago

Clear Lake, Iowa, United States The Ladders Full time
Chief Operations Officer

Responsible for managing the daily functions of a community or multiple communities in alignment with applicable federal, state, and local regulations that govern Assisted Living facilities, ensuring that the highest standards of care are consistently delivered to residents.

Key Responsibilities
  • Acts as the primary contact for all staff, residents, potential residents, community organizations, governmental bodies, and the general public.
  • Leads, guides, and inspires community staff members.
  • Maintains a high level of resident satisfaction and retention by consistently providing exceptional services. Facilitates leadership for both staff and residents, proactively addressing and resolving issues. Conducts annual resident satisfaction assessments.
  • Implements quality enhancement initiatives with current residents through a proactive approach.
  • Collaborates with regional operations to formulate annual operational and capital budgets. Proactively identifies and mitigates potential budget discrepancies and deficits. Strives to meet and surpass budget occupancy targets for the facility. Continuously seeks opportunities for revenue growth and cost reduction.
  • Responsible for the recruitment, training, discipline, and termination of staff in accordance with organizational policies. Reviews hiring, promotions, disciplinary actions, and terminations to ensure consistency in the selection and retention of high-quality personnel.
  • Ensures that facilities, grounds, and properties meet company standards through the management of preventative maintenance systems and regular inspections that align with excellence standards.
  • Encourages innovation among staff to provide the highest quality services to residents in the most cost-effective manner. Responsible for fostering an environment of stability that supports the personal dignity of residents. Participates as a member of the Resident Council.
  • Utilizes marketing and sales strategies to optimize occupancy rates.
  • Oversees the resident admission process to ensure that all necessary documentation is completed promptly and in accordance with established policies and procedures.
  • Manages the healthcare of all residents in compliance with company policies and state regulations. Ensures adherence to company policies regarding medication administration. Assists nursing staff with training and ensures regular audits of medication records.
  • Maintains current certifications and engages in ongoing education, including staff meetings, training sessions, and online courses.
Qualifications
  • Preferred Bachelor’s degree in healthcare management, business administration, or a related field.
  • Minimum of two to four years of relevant experience.
  • Current licensure or certification as mandated by the state.
  • At least two years of experience in a supervisory role is required.
  • Must possess a valid license or certification as required by the state.
Benefits:
  • Customized Health Insurance plans tailored to your budget and family needs.
  • 401k Retirement Savings Plan.
  • Company-Paid Life Insurance.
  • Company-Paid Employee Assistance Program.
  • Accidental Death & Dismemberment insurance.
  • Advance Pay options available.
  • Paid Time Off.
  • Health, Dental, and Vision Insurance.
  • Competitive Salary.
  • Recognition programs.
  • Employee referral incentives.
  • Financial planning assistance and retirement guidance.
The Ladders is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Candidates have rights under Federal Employment Laws.

Additional Information
  • Pay Type: Salary