Customer Service Representative

5 days ago


Portland, Oregon, United States Swagelok Alaska Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Swagelok Northwest. As a liaison between our company and its current and potential customers, this position ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.

Key Responsibilities
  • Order Processing: Process orders received through various methods to ensure order accuracy and completeness.
  • Product Availability: Accurately determine product availability and coordinate production and ship dates.
  • Expedited Orders: Expedite orders as needed and as required by the contract.
  • Quote Requests: Prepare and validate quote requests, track shipments, and process product returns.
  • Technical Support: Provide technical information to assist customers in identifying proper component options and performing basic technical product discovery.
  • Contract Pricing: Uphold contracted and factory pricing structures through attention to detail.
  • Customer Interface: Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs.
  • Corrective Action: Identify and document corrective action opportunities, manage non-conforming products, and comply with ISO quality standards as appropriate.
  • Communication: Communicate professionally and fluidly with internal and external customers, both verbally and in writing.
  • Team Collaboration: Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide a seamless customer experience.
  • Problem-Solving: Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross-functional continuous improvement project work.
Requirements
  • Education: Bachelor's degree or equivalent work experience.
  • Experience: 2 plus years of customer service experience.
  • Preferred Skills: Experience in fluid system technologies and industries such as alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper.
  • Software and Equipment: Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and order entry system experience.
Working Conditions and Physical Demands
  • Seated workstation in an office environment.
  • Operation of keyboard/office equipment for extended periods.
  • Some travel required, including overnight stays.


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