Front Office Coordinator

2 weeks ago

San Francisco, California, United States University of California Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Office Coordinator to join our team at the University of California San Francisco. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring seamless communication between medical, hospital staff, and departments.

Key Responsibilities
  • Represent the administrative team as the public face of the Practice
  • Work closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts
  • Provide support to all functions of the administrative teams, including CRM messages, telephone encounters, referrals, and billing
  • Maintain all routine clerical operations and communications
  • Adhere to UCSF House and Telephone Standards and be sensitive to the needs of patients, staff, and providers at all times
Requirements
  • High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
  • Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable
  • Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word, and Excel)
  • Ability to analyze situations, prioritize, and develop solutions and make recommendations
  • Ability to work with minimal supervision
  • Ability to use good judgment and work independently, at times under the pressure of deadlines
Preferred Qualifications
  • Demonstrated experience in healthcare (may include medical, dental, or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
  • Prior experience with appointment, ancillary service, or surgical scheduling or a combination of all three
  • Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
  • Prior experience with EPIC
About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what's possible for the patients we serve. We are committed to providing the most rewarding work experience while delivering the best care available anywhere.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and are committed to our values of professionalism, respect, integrity, diversity, and excellence, we encourage you to apply for this exciting opportunity.

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