Customer Support Operations Supervisor

6 days ago


Billings, Montana, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management strategies to drive efficiency and success in our National Field Support Centers.

Key Responsibilities
  • Manage a team of employees and provide guidance on daily duties and tasks
  • Review and resolve escalated issues in a timely and effective manner
  • Provide daily reporting on team performance and workload
  • Implement change management strategies to drive efficiency and success
Requirements
  • Associate's degree or equivalent experience
  • 4+ years of experience in dispatch or customer service, or 3+ years of experience in workforce administration
  • Strong technical skills, including MS Office
  • Excellent communication and leadership skills
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Comprehensive training and development programs
  • A dynamic and supportive work environment


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