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Customer Support Team Lead

2 months ago

Billings, Montana, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management strategies to ensure a efficient and successful work environment.

Key Responsibilities
  • Manage a team of employees and implement change management strategies
  • Review and resolve escalated issues
  • Provide daily duties for all representatives
  • Provide reporting for daily tasks
  • Manage the daily workload
Requirements
  • Associate's degree or equivalent experience
  • 4+ years of experience in dispatch or customer service, or 3+ years of experience in workforce administration
  • Technical skills in MS Office
  • Skills in computer skills, technical skills, management, and analytical skills
  • Abilities in communicating, being adaptable, leadership, and problem-solving
About Spectrum

Spectrum is a leading provider of entertainment and communications services. We are committed to delivering exceptional customer experiences and investing in our employees' growth and development. As a member of our team, you will have access to comprehensive training and development opportunities, competitive pay, and a comprehensive benefits package.