Technical Support Agent

6 days ago


Billings, Montana, United States SPECTRUM Full time
About the Role

Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to troubleshoot and resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
  • Collaborate with a diverse team to achieve common goals and objectives.
Requirements
  • High School Diploma or equivalent.
  • MS Office and computer literate.
  • Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • 2 or more years of experience in telecommunications, call center, or high-speed data, video, or voice experience.
  • Workload or dispatch experience, customer service.
  • College coursework or equivalent experience in technology.
About Spectrum

Spectrum is a leading provider of telecommunications services, connecting over 32 million customers across our 41-state footprint. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

Why Join Spectrum?
  • Dynamic growth opportunities in a rapidly evolving industry.
  • A comprehensive pay and benefits package that rewards employees for their contributions to our success.
  • A supportive team environment that encourages collaboration and professional growth.
  • Opportunities for career advancement and professional development.


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