Technical Support Agent
6 days ago
Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.
Key Responsibilities- Provide technical support to Field Technicians in resolving internet, video, and telephone issues for customers.
- Use a range of computer programs and tools to troubleshoot and resolve technical issues in real-time.
- Interface directly with customers to resolve their issues and provide exceptional customer service.
- Work in a 24/7 call center environment with a variety of integrated functions.
- Collaborate with a diverse team to achieve common goals and objectives.
- High School Diploma or equivalent.
- MS Office and computer literate.
- Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
- Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays.
- 2 or more years of experience in telecommunications, call center, or high-speed data, video, or voice experience.
- Workload or dispatch experience, customer service.
- College coursework or equivalent experience in technology.
Spectrum is a leading provider of telecommunications services, connecting over 32 million customers across our 41-state footprint. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.
Why Join Spectrum?- Dynamic growth opportunities in a rapidly evolving industry.
- A comprehensive pay and benefits package that rewards employees for their contributions to our success.
- A supportive team environment that encourages collaboration and professional growth.
- Opportunities for career advancement and professional development.
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