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Customer Support Team Lead

2 months ago

Billings, Montana, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and experienced National Field Support Supervisor to join our team at Spectrum. As a key member of our Field Operations Unit, you will be responsible for leading a team of employees and implementing change management strategies to drive efficiency and success in our dispatch centers.

Key Responsibilities
  • Manage a team of employees and provide guidance on daily duties and tasks
  • Review and resolve escalated issues in a timely and effective manner
  • Provide daily reporting on team performance and workload
  • Implement change management strategies to improve team efficiency and productivity
Requirements
  • Associate's degree or equivalent experience
  • 4+ years of experience in dispatch or customer service, or 3+ years of experience in workforce administration
  • Strong technical skills, including MS Office
  • Excellent communication and leadership skills
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career growth and advancement
  • Dynamic and fast-paced work environment
  • Learning culture with 160+ hours of training and hands-on experience