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Digital Operations Account Management Specialist

2 months ago

New York, New York, United States Yoh Full time

Digital Operations Account Management Temp

**Job Summary**

We are seeking a highly skilled Digital Operations Account Management Temp to join our team at Yoh, a Day & Zimmermann company. As a Digital Operations Account Management Temp, you will be responsible for assisting with reviewing and clearing ownership conflicts and reference overlap queues, responding to daily time-sensitive allow listing, manual claiming, claim releasing and conflict requests, and addressing inquiries from client Labels and Digital Partners.

**Responsibilities**

* Assist with reviewing and clearing ownership conflicts and reference overlap queues
* Respond to daily time-sensitive allow listing, manual claiming, claim releasing and conflict requests
* Address inquiries from client Labels and Digital Partners, including troubleshooting issues, monitoring product deliveries, etc.
* Assist with monitoring partner request forms and partner support inboxes
* Manage inbound emails for rights management concerns
* Complete time-sensitive data entry internally and in partner content management systems
* Complete partner throughput monitoring, including tracking catalog backfills/updates
* Complete partner and label outreach/communications
* Monitor and action partner failure reports
* Run and analyze reports
* Provide general support of US and Account Management teams

**Qualifications**

* Ability to handle many complex and time-sensitive projects simultaneously
* Must work well under deadline pressure; detailed-oriented, adaptable and accepting of abrupt change and unforeseen challenges
* Ability to drive projects from initiation to completion independently
* Outstanding attention to detail
* Strong oral and written communications skills, including the ability to communicate independently with external partners, senior management and client Labels
* Experience working with general index databases, advanced proficiency in Excel and Word, and intermediate proficiency in Access
* Knowledge of client internal systems a plus (e.g. GRAS, RPS, GLORES, AOMA, DRA, EOM, MMDS, and JIRA)
* Ideal candidate must have at least 2-4 years experience in the digital (or physical) supply chain area
* College degree required

**What We Offer**

* Competitive pay rate
* Opportunity to work with a leading company in the industry
* Collaborative and dynamic work environment

**Equal Opportunity Employer**

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Accommodation**

If you are an individual with a disability and require accommodation in the application process, please visit our website to contact us.