Therapy Office Coordinator

1 week ago


Mishawaka, Indiana, United States Trinity Health Full time

Job Summary:

We are seeking a highly skilled Front Desk Representative to join our dynamic multi-disciplinary outpatient team at Trinity Health. As a key member of our team, you will play a vital role in supporting Therapy services and enhancing the patient care experience.

About the Role:

This is a full-time position that requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have a strong background in customer service, with a focus on providing exceptional support to patients, families, and healthcare professionals.

Key Responsibilities:

  • Provide exceptional front desk support, including greeting patients, answering phone calls, and responding to emails.
  • Manage patient flow, ensuring timely and efficient processing of patients through the clinic.
  • Collaborate with the therapy team to coordinate patient appointments, communicate with families, and maintain accurate records.
  • Assist with administrative tasks, such as data entry, filing, and supply management.
  • Participate in quality improvement initiatives to enhance patient satisfaction and outcomes.

Requirements:

  • High School Diploma or equivalent required.
  • Five (5) years of outpatient or hospital experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and organizational skills.

What We Offer:

  • A comprehensive benefits package, including medical, dental, vision, PTO, life insurance, and retirement savings with match.
  • Daily Pay option.
  • Generous paid time off and tuition reimbursement programs.
  • Employee referral and nursing scholarship opportunities.

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