Aircraft Customer Service Specialist

3 days ago


SaintBauzilledePutois, Occitanie, United States Hawthorne Global Aviati Full time
Hawthorne Global Aviation seeks a highly skilled Aircraft Customer Service Specialist to provide exceptional customer experience.

Estimated salary: $50,000 - $65,000 per year.

The ideal candidate will have a minimum of 2 years of customer service experience and a high school diploma or equivalent. They should possess excellent communication skills, both verbal and written, and be able to effectively communicate with team members via radio and other means. The successful candidate will also have the ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy and attention to detail.

Responsibilities include:
  • Providing assistance to customers with questions, concerns, and assistance with hotel reservations, directions to local attractions, and transportation.
  • Coordinate aircraft services such as fuel and hangar storage.
  • Effective communication with team members via radio and other means.
  • Pro-active interaction with customers to ensure their experience is positive.
  • Educate customers on pricing and programs.
  • Process customer invoices.


The selected candidate will thrive in an environment with strong standard operating principles, a customer-centric culture, and a focus on safety first. They must be a team player with a collaborative attitude and possess good working knowledge of MS Word and MS Excel.

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