Customer Service Support Agent
2 days ago
We are seeking a skilled and experienced Airport Customer Service Representative to join our team at GAT Airline Ground Support. As a customer service representative, you will be responsible for providing exceptional service and support to passengers throughout their airport experience.
The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment with time constraints. You will be responsible for greeting and assisting customers, announcing flights, processing transactions, and using airline computer systems to provide flight information and ticketing services.
Responsibilities- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Must be at least 18 years of age.
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time.
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
- Must be able to work nights, weekends, and holidays.
This role offers a competitive hourly rate of $17.50, making it an attractive opportunity for those looking to advance their career in customer service.
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