Customer Service Routing Specialist
2 days ago
**Job Summary:**
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Routing Specialist. In this role, you will be responsible for communicating with drivers, resolving route issues, and maintaining accurate records.
**Responsibilities:**
- Maintain contact between drivers and home base, dispatching drivers to calls as they are received.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
**Benefits:**
- A competitive salary of $50,000 - $65,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
**Qualifications:**
- High school diploma or G.E.D.
- 6 months of related work experience.
- Excellent communication and problem-solving skills.
**Work Environment:**
This is an office-based position with no CDL requirements.
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