Customer Support Specialist

1 day ago


SaintBauzilledePutois, Occitanie, United States SNI Companies Full time
Job Overview
At SNI Companies, we are seeking a highly skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service and technical support via various communication channels.

**Key Responsibilities:**
  • Respond promptly and accurately to customer inquiries via phone, email, or chat.
  • Identify customer needs and provide solutions using specific features.
  • Analyze and report product malfunctions by testing different scenarios or impersonating users.
  • Update internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and offer assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with the Product, Sales, and Marketing teams.

**Requirements and Skills:**
  • Experience as a Customer Support Specialist or similar CS role is essential.
  • Familiarity with the healthcare industry is a plus.
  • Understanding of CRM systems is required.
  • Excellent communication and problem-solving skills are necessary.
  • Multitasking abilities are essential.
  • Patient when handling tough cases.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for career growth. Join us in delivering exceptional customer experiences.

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