Customer Support Specialist
1 day ago
At SNI Companies, we are seeking a highly skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service and technical support via various communication channels.
**Key Responsibilities:**
- Respond promptly and accurately to customer inquiries via phone, email, or chat.
- Identify customer needs and provide solutions using specific features.
- Analyze and report product malfunctions by testing different scenarios or impersonating users.
- Update internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and offer assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with the Product, Sales, and Marketing teams.
**Requirements and Skills:**
- Experience as a Customer Support Specialist or similar CS role is essential.
- Familiarity with the healthcare industry is a plus.
- Understanding of CRM systems is required.
- Excellent communication and problem-solving skills are necessary.
- Multitasking abilities are essential.
- Patient when handling tough cases.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for career growth. Join us in delivering exceptional customer experiences.
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