Aviation Customer Experience Specialist

3 days ago


SaintBauzilledePutois, Occitanie, United States Hawthorne Global Aviati Full time

Hawthorne Global Aviation is seeking a skilled and customer-focused professional to join our team as an Aviation Customer Experience Specialist. This exciting opportunity will allow you to provide exceptional service to our clients, ensuring their experience with us is positive and memorable.

Job Description

We are looking for a highly motivated and organized individual who can effectively communicate with customers, respond to their needs, and resolve any issues in a timely and professional manner.

The ideal candidate will have a minimum of 2 years of customer service experience, with a strong background in handling customer inquiries, resolving conflicts, and providing exceptional service.

In this role, you will be responsible for:

  • Providing assistance to customers with questions, concerns, and requests for hotel reservations, directions to local attractions, and transportation.
  • Coordinating aircraft services such as fuel and hangar storage.
  • Effective communication with team members via radio and other means of communication.
  • Pro-active interaction with customers to ensure their experience is positive.
  • Educating customers on pricing and programs.
  • Processing customer invoices.

To succeed in this role, you must have excellent interpersonal and verbal communication skills, with the ability to work effectively in a fast-paced environment.

You will also need to possess a high school diploma or equivalent, with a strong working knowledge of MS Word and MS Excel.

Physical Requirements:

  • Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
  • May be required to work overtime, nights, weekends.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Salary: $50,000 per year



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