Front Desk Representative
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
- Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as closed-out and restricted dates.
- Emergency Procedures: Have knowledge of emergency procedures and assist as needed.
- Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Education: College coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- Computer Skills: Computer experience is required.
- Customer Service: Customer service experience is preferred.
- Communication: Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
- Problem-Solving: Must be able to multitask, prioritize departmental functions, and solve problems as needed.
- Teamwork: Must be able to work effectively as part of a team and maintain a positive attitude.
- Confidentiality: Must be able to maintain confidentiality of information.
- Initiative: Must be able to show initiative and anticipate guest or operational needs.
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Front Desk Representative
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West Des Moines, Iowa, United States Highgate Hotels Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Guest Service: Greet and welcome guests,...
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Front Desk Representative
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Front Desk Representative
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Front Office Supervisor
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Des Moines, Iowa, United States Hotel Resource Full timeFront Desk SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - HotelDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Oversee and guide front desk personnel to uphold company standards in customer relations and record management.Handle bookkeeping, inventory control, and maintain...
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Fitness Center Representative
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West Des Moines, Iowa, United States Hotel Resource Full timeHospitality - Hotel, Customer Service, SalesPosition: Front Desk AgentCompany: Hotel ResourceLocation: West Des Moines, IACategory: Hospitality - Hotel, Customer Service, SalesDegrees Required: High School Diploma or GEDEmployment Type: Full-TimeManages Others: NoJob Overview:We are seeking a friendly and professional Front Desk Agent who is dedicated to...
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Guest Services Representative
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Club Operations Supervisor
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West Des Moines, Iowa, United States Genesis Health Clubs Full timePosition: Club Operations SupervisorReports to: Club ManagerEmployee Type: Full TimeJob Overview: The Club Operations Supervisor will oversee the daily activities of the Front Desk and Courtesy Service Desk. This role encompasses responsibilities such as recruitment, training, scheduling, and managing the performance of Front Desk and Courtesy Service...
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Front Office Operations Supervisor
1 week ago
Des Moines, Iowa, United States Hotel Resource Full timeFront Office Operations SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - HotelDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Oversee and guide front desk personnel to uphold the highest standards in customer service and record management.Administer bookkeeping, record...
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Front Office Operations Supervisor
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Des Moines, Iowa, United States Hotel Resource Full timeFront Office Operations SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - Hotel ManagementDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Supervise and guide front desk personnel to uphold the highest standards in customer service and record management.Oversee documentation,...
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Des Moines, Iowa, United States Hotel Fort Des Moines, Curio Collection by Hilton Full timeHawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned...
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2 days ago
Des Moines, Iowa, United States Genesis HealthCare Full timeJob SummaryThis position will be responsible for the day-to-day operations of the Front Desk and Courtesy Service Desk, including hiring, recruiting, scheduling, and training of new Front Desk and Courtesy Service employees. This includes, but is not limited to, the processing of guest check-ins, member retention, maintaining member accounts, and upholding...
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Front Office Coordinator
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West Des Moines, Iowa, United States DMOS Orthopedic Centers Full timePosition Title: Front Desk RegistrationJob Category: Revenue Cycle DepartmentOverview:With over six decades of expertise, our dedicated team is focused on delivering patients the most comprehensive orthopaedic care available in central Iowa. As a surgeon-owned, leading organization, we are committed to providing world-class care to our patients. DMOS...