Front Desk Representative

6 days ago


West Des Moines, Iowa, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
  • Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as closed-out and restricted dates.
  • Emergency Procedures: Have knowledge of emergency procedures and assist as needed.
  • Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
Requirements
  • Education: College coursework in a related field is helpful.
  • Experience: Experience in a hotel or a related field is preferred.
  • Computer Skills: Computer experience is required.
  • Customer Service: Customer service experience is preferred.
  • Communication: Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
  • Problem-Solving: Must be able to multitask, prioritize departmental functions, and solve problems as needed.
  • Teamwork: Must be able to work effectively as part of a team and maintain a positive attitude.
  • Confidentiality: Must be able to maintain confidentiality of information.
  • Initiative: Must be able to show initiative and anticipate guest or operational needs.


  • West Des Moines, Iowa, United States Highgate Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Guest Service: Greet and welcome guests,...


  • West Des Moines, Iowa, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Registration: Greet and register guests in a friendly...


  • West Des Moines, Iowa, United States Residence Inn West Des Moines Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn West Des Moines. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Services: Provide attentive, courteous, and...


  • West Des Moines, Iowa, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Registration and Check-In: Greet guests...


  • West Des Moines, Iowa, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration: Register guests in a...


  • Des Moines, Iowa, United States free-classifieds-usa Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at the Des Moines Marriott Downtown. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Responsibilities:Provide...


  • West Des Moines, Iowa, United States DMOS Orthopedic Centers Full time

    Job SummaryDMOS Orthopedic Centers is seeking a highly skilled and detail-oriented Front Desk Registration professional to join our team. As a key member of our revenue cycle department, you will be responsible for providing exceptional patient care and administrative support.Key Responsibilities:Obtain and verify patient information, ensuring accuracy and...


  • Des Moines, Iowa, United States Bluegreen Vacations Full time

    Position Overview:As a Front Desk Supervisor, you will play a pivotal role in ensuring the seamless operation of our front office team. This leadership position is essential for delivering exceptional guest experiences and maintaining high standards of service.Key Responsibilities:- Supervise and guide front office staff to ensure efficient operations and...


  • Des Moines, Iowa, United States Bluegreen Vacations Full time

    Position Overview:As a Front Desk Supervisor at Bluegreen Vacations, you will play a pivotal role in overseeing the front office operations across multiple resorts. Your leadership will ensure that our guests receive exceptional service and that our team operates efficiently.Key Responsibilities:- Supervise and guide front desk personnel to maintain a high...


  • Des Moines, Iowa, United States Hotel Resource Full time

    Front Desk SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - HotelDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Oversee and guide front desk personnel to uphold company standards in customer relations and record management.Handle bookkeeping, inventory control, and maintain...


  • West Des Moines, Iowa, United States Hotel Resource Full time

    Hospitality - Hotel, Customer Service, SalesPosition: Front Desk AgentCompany: Hotel ResourceCategory: Hospitality - Hotel, Customer Service, SalesEmployment Type: Full-TimeOverview:We are seeking a friendly and professional Front Desk Agent who is dedicated to delivering exceptional customer service and enhancing the guest experience. The ideal candidate...


  • West Des Moines, Iowa, United States Genesis Health Clubs Full time

    Club Ambassador at Genesis Health ClubsAs a Club Ambassador, you will set the tone for exceptional member experiences every morning at Genesis Health Clubs.Establish a Positive AtmosphereDeliver Exceptional Customer ServiceManage Front Desk OperationsHiring immediately for a dynamic and customer-focused individual to join our team.


  • West Des Moines, Iowa, United States Hotel Resource Full time

    Hospitality - Hotel, Customer Service, SalesPosition: Front Desk AgentCompany: Hotel ResourceLocation: West Des Moines, IACategory: Hospitality - Hotel, Customer Service, SalesDegrees Required: High School Diploma or GEDEmployment Type: Full-TimeManages Others: NoJob Overview:We are seeking a friendly and professional Front Desk Agent who is dedicated to...


  • West Des Moines, Iowa, United States Hotel Resource Full time

    Hospitality - Hotel, Customer Service, SalesPosition: Front Desk AgentCompany: Hotel ResourceLocation: Not specifiedCategory: Hospitality - Hotel, Customer Service, SalesDegrees Required: High SchoolEmployment Type: Full-TimeManages Others: NoJob Overview:We are seeking a friendly and professional Front Desk Agent dedicated to delivering exceptional customer...


  • West Des Moines, Iowa, United States Genesis Health Clubs Full time

    Position: Club Operations SupervisorReports to: Club ManagerEmployee Type: Full TimeJob Overview: The Club Operations Supervisor will oversee the daily activities of the Front Desk and Courtesy Service Desk. This role encompasses responsibilities such as recruitment, training, scheduling, and managing the performance of Front Desk and Courtesy Service...


  • Des Moines, Iowa, United States Hotel Resource Full time

    Front Office Operations SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - HotelDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Oversee and guide front desk personnel to uphold the highest standards in customer service and record management.Administer bookkeeping, record...


  • Des Moines, Iowa, United States Hotel Resource Full time

    Front Office Operations SupervisorCompany: Hotel ResourceLocation: Not SpecifiedCategory: Hospitality - Hotel ManagementDegrees Required: Not SpecifiedEmployment Type: Full-TimeManages Others: NoKey Responsibilities:Supervise and guide front desk personnel to uphold the highest standards in customer service and record management.Oversee documentation,...

  • Night Auditor

    1 month ago


    Des Moines, Iowa, United States Hotel Fort Des Moines, Curio Collection by Hilton Full time

    Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned...

  • Operations Manager

    2 days ago


    Des Moines, Iowa, United States Genesis HealthCare Full time

    Job SummaryThis position will be responsible for the day-to-day operations of the Front Desk and Courtesy Service Desk, including hiring, recruiting, scheduling, and training of new Front Desk and Courtesy Service employees. This includes, but is not limited to, the processing of guest check-ins, member retention, maintaining member accounts, and upholding...


  • West Des Moines, Iowa, United States DMOS Orthopedic Centers Full time

    Position Title: Front Desk RegistrationJob Category: Revenue Cycle DepartmentOverview:With over six decades of expertise, our dedicated team is focused on delivering patients the most comprehensive orthopaedic care available in central Iowa. As a surgeon-owned, leading organization, we are committed to providing world-class care to our patients. DMOS...