Supervisor - Mobility Assistants
2 days ago
ABM Industries is seeking a highly skilled and experienced Mobility Agent Supervisor to join our team at SFO International Airport. As a Mobility Agent Supervisor, you will be responsible for overseeing the daily operations of our mobility assistance services, ensuring that every passenger receives exceptional care and attention.
Key Responsibilities- Lead a team of mobility agents to achieve operational performance and functional service activities.
- Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
- Monitor and maintain appropriate staffing levels to meet client demands.
- Ensure that future schedules are complete, including days off, vacations, and call-offs.
- Accommodate increased or decreased client staffing requests.
- Manage employee lunches and breaks, as well as the No-Fault Attendance Policy.
- Participate in client briefings and communicate with client representatives on a frequent basis regarding operations.
- Manage daily schedules and maintain daily shift reports for managers.
- Perform basic administrative and payroll functions, if applicable.
- Maintain communication with Duty Managers to maintain optimum staffing levels.
- Effectively coach, counsel, and discipline employees.
- Conduct service audits to ensure compliance with safety, security, and quality standards.
- Responsible for the movement of personnel between checkpoints.
- Work with the Safety Quality Manager to ensure the safety and security of the operation.
- Set a positive, professional example for the workforce.
- Ensure front-line employee compliance with all safety, security, compliance, and quality standards and procedures established by the Company, clients, and regulatory authorities.
- Supervise front-line employees on designated accounts and shifts.
- High school diploma or GED required; college degree or equivalent work experience preferred.
- Previous management experience preferred.
- Must be 18 years of age or older.
- Must meet all requirements to receive a required airport SIDA badge and Customs Seal.
The work environment has a moderate to heavy noise level. The individual may be required to stand and walk for 2/3 or more of the work shift, talk, hear, and use hands to handle or feel for 2/3 or more of the work shift, and lift 50 pounds or more for up to 1/3 of the work shift.
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