Experienced Mobility Consultant

2 weeks ago


San Francisco, California, United States Aires Full time
Position Title:
Senior Mobility Specialist

Location:
Remote/Hybrid options available

Company Overview:
Aires has been a leader in providing exceptional relocation management services for over four decades, recognized for delivering high-quality relocation and assignment management solutions to top corporations.

What We Offer:
- An award-winning technology platform designed in-house, aligning with the future of Global Mobility.
- A strong brand reputation consistently achieving high customer satisfaction scores and maintaining a client retention rate exceeding 98%.
- Opportunities for internal advancement and a comprehensive benefits package, including a 401K match.

Position Overview:
We are seeking a Senior Mobility Specialist to join our dynamic team. This role is crucial in a rapidly growing environment where you will leverage your extensive customer service experience to manage the complete relocation process for corporate transferees and their families.

Key Responsibilities:
- Provide guidance to transferees regarding policy benefits.
- Coordinate household goods and family services.
- Assist transferees with expense submissions.
- Collaborate with internal teams to ensure timely and accurate service delivery.
- Mentor and support less experienced staff members.
- Offer transition file assistance when necessary.
- Engage in continuous training to stay updated on new systems and processes.

Required Qualifications:
- High School Diploma/GED required; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in mobility consulting.
- At least 5 years of customer service experience, both via phone and email.
- CRP & GMS certifications are preferred.

Additional Qualifications:
- Strong customer service and administrative skills.
- Proficient in MS Office and capable of learning proprietary software.
- Ability to manage multiple priorities effectively.
- Strong adherence to policies and procedures.
- Positive attitude and a genuine desire to assist others.
- Team-oriented mindset with a sense of urgency and care.
- Commitment to our core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Equal Opportunity Employer:
EOE AA M/F/Vet/Disability

Job Family:
Transferee Services

Job Function:
Mobility Specialist

Pay Type:
Salary

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