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Lead Mobility Consultant

2 months ago

San Francisco, California, United States Aires Full time
Position Title: Senior Mobility Specialist

Location: Remote/Hybrid options available

Company Overview:
Aires has been a leader in relocation management for over four decades, recognized for delivering exceptional relocation and assignment management services to top-tier corporations.

What We Offer:
- An award-winning technology platform designed to meet the evolving needs of Global Mobility.
- A strong brand reputation with consistently high customer satisfaction ratings and a remarkable client retention rate.
- Opportunities for internal advancement and a comprehensive benefits package, including a 401K match.

Role Overview:
We are seeking a Senior Mobility Specialist to join our dynamic team. In this role, you will leverage your extensive customer service experience to manage the complete relocation process for corporate employees and their families in a rapidly growing environment.

Key Responsibilities:
- Provide guidance to transferees regarding policy benefits.
- Coordinate services related to household goods and family support.
- Assist transferees with expense reporting and submissions.
- Collaborate with internal teams to ensure timely and accurate service delivery.
- Serve as a mentor and subject matter expert for junior staff members.
- Offer transition file support when needed to balance caseloads.
- Engage in continuous training to remain updated on new systems and procedures.

Qualifications:
- High School Diploma/GED required; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in mobility consulting.
- At least 5 years of customer service experience, with proficiency in telephone and email communication.
- CRP & GMS certifications are advantageous.

Additional Skills:
- Strong customer service and administrative capabilities.
- Proficient in MS Office and quick to learn proprietary software.
- Ability to manage multiple priorities effectively.
- Adherence to policies and procedures.
- Positive attitude and a genuine desire to assist others.
- Team-oriented approach with a strong sense of urgency and care.
- Commitment to our core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.

Equal Opportunity Employer:
Aires is an equal opportunity employer and welcomes applicants from all backgrounds.