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Help Desk Specialist

2 months ago

Fort Worth, Texas, United States Valiant Integrated Services Full time
Job Summary

We are seeking a highly skilled Help Desk Technician to join our team at Valiant Integrated Services. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to clients via phone, email, and in-person.
  • Troubleshooting: Troubleshoot and resolve technical issues related to hardware, software, and network systems.
  • Documentation: Maintain accurate and detailed records of client interactions and technical issues.
  • Collaboration: Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
Requirements
  • Education: Associate degree in Computer Science, Information Systems Management, or related field.
  • Experience: 2+ years of experience in technical support and troubleshooting.
  • Skills: Proficiency in Windows, Linux, and VMWARE operating systems, as well as knowledge of Army Enterprise Service Management Platform.
  • Certifications: IAT Level II and appropriate computing environment certifications.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.