IT Support Specialist

4 weeks ago


Fort Worth, Texas, United States Texas Bank Full time
Job Summary:

The IT Help Desk Analyst Tier I position at Texas Bank is responsible for providing technical support to the bank's systems, as directed by the IT Manager.

This role involves responding to customer requests for assistance, supporting business-as-usual IT operations for all bank employees and locations.

The IT Help Desk Analyst Tier I will work under the supervision of the IT Manager.



Key Responsibilities:
  • Serve as the first point of contact and problem resolution with bank employees in support of IT systems and services.
  • Diagnose and resolve IT support issues on Windows-based workstations and applications at multiple locations across Texas.
  • Configure Windows-based workstations with disk imaging and configuration tools for employee use.
  • Troubleshoot and assist employees with network connection issues.
  • Troubleshoot and assist employees with VPN connection issues.
  • Troubleshoot and assist employees with phone system configuration and issues.
  • Provide customer service, including business communication via phone and email.
  • Familiarity with hardware and software security standards and principles.
  • Excellent interpersonal and communication skills, particularly with a non-technical audience.
  • Ability to efficiently prioritize and work multiple simultaneous tasks.
  • Perform other tasks and special projects as assigned.


Working Conditions:
  • Air-conditioned office environment.
  • Consistent and timely attendance is required to ensure uninterrupted operational efficiency and exemplary service delivery.
  • Commute to various remote sites in Texas using a personal vehicle.
  • Some after-hours shifts (evenings or weekends) as needed.


Physical Demands:
  • Sit for extended periods of time.
  • Walk, stand, bend, squat, twist, and reach.
  • Simple grasping and fine manipulation.
  • Extended keyboarding.

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