Front Desk Receptionist

4 weeks ago


Fort Worth, Texas, United States Serenity Healthcare Full time
Job Description

Front Desk Receptionist - Customer Experience Specialist

Deliver exceptional customer service and create a positive experience for clients.

We are seeking a Front Desk Receptionist - Customer Experience Specialist to provide top-notch support and ensure a seamless client journey. The ideal candidate will possess excellent communication and interpersonal skills, with a focus on building rapport and creating a welcoming atmosphere.

Key Responsibilities:

  • Update and verify customer information upon each visit.
  • Help customers feel valued by creating rapport, remembering their names, their interests, and stories.
  • Answer questions, address worries, respect boundaries, and be sensitive to each person's individual challenges.
  • Ensure positive customer experience by providing support and compassion.
  • Rotate through other various office tasks throughout the day.

Requirements:

  • High School Diploma/ GED.
  • Excellent verbal and written communication, basic math skills.
  • Proven ability to multitask in a fast-paced environment.
  • 1+ year of full-time customer service experience, reception, or personal customer service industry.

About Serenity Healthcare

Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. Our team is dedicated to delivering exceptional care and support, and we are seeking a Front Desk Receptionist - Customer Experience Specialist to join our team.

Work Environment:

Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check upon hire.



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