IT Support Specialist
1 month ago
As an IT Help Desk Analyst at Radiology Associates of North Texas, you will be responsible for providing top-notch technical support to our administrative and physician users. Your primary goal will be to ensure the effective performance of our computer information systems and workstations.
Key Responsibilities:
• Provide Tier 1 and Tier 2 help desk support for IT-related issues
• Troubleshoot hardware and software problems
• Install and configure new software releases and system upgrades
• Manage and deploy computer baseline images for end users
• Maintain up-to-date virus protection on desktop and laptop computers
• Troubleshoot basic network connectivity issues and monitor network services and infrastructure
• Manage Microsoft Active Directory User and Computer accounts and password administration
• Maintain end-user training documentation and Service Management knowledge base articles
• Provide downtime communications when needed
Requirements:
• Associate's Degree; Bachelor's Degree in Computer Science or related field; and/or equivalent IT work experience
• CompTIA A+ certification is a plus
• ITIL foundation or other IT vendor certifications preferred but not required
• Ability to work effectively based on management direction as well as to work as a strong team contributor
• Ability to communicate effectively with customers, internal technology teams and end-users
• Solid experience with computer hardware, mobile devices, and current Windows Operating Systems
• Proficiency in the Microsoft Office Suite and familiarity with Active Directory/Administrative Tools
• Experience with Remote support tools and Ring Central or cloud Voip phone que systems
Working Conditions:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 30 pounds at times
• Physically able to install equipment, including under desks
• Must be able to complete tasks even with frequent interruptions
• Must be able to use discretion and independent judgment as needed
• Must be able to speak clearly on the phone and to peers and staff
Benefits:
• Health insurance, 401k/Roth plan (4% company match), life and long-term disability, HSA company contributions, paid parental leave, paid volunteer hours, 8 paid holidays, 15 days of vacation annually, voluntary vision/dental/short term disability
• Radiology Associates of North Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy or related conditions, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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