Help Desk Support Specialist
2 weeks ago
Insight Global Healthcare is seeking a skilled Help Desk Support Analyst to provide second-level support for standard software and hardware, as well as ordering and support for handheld devices.
Key Responsibilities:
- Provide timely and effective support for end-users, utilizing strong diagnostic evaluation and communication skills.
- Order and support handheld devices, ensuring seamless integration with existing systems.
- Enable and activate CSOS Certificates, ensuring compliance and accuracy.
- Evaluate and diagnose end-user needs, providing solutions that meet their requirements.
- Respond to and resolve issues or complaints promptly, maintaining a high level of customer satisfaction.
Requirements:
- 2+ years of experience in a call center environment, with a focus on technical support and customer service.
- Strong technical skills, with a working knowledge of MS Office and Salesforce.
- Excellent communication and problem-solving skills, with the ability to communicate complex technical information to both technical and non-technical audiences.
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results.
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