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Skilled Level 2 Technical Support Specialist

2 months ago

Atlanta, Georgia, United States Ripple IT Full time

Ripple IT is on the lookout for a Skilled Level 2 Technical Support Specialist to engage in a versatile role that combines remote assistance with occasional in-person interactions. The ideal candidate should possess approximately 5 years of experience in the IT sector, with previous experience in a Managed Service Provider (MSP) environment being a significant advantage. If you have a passion for technology and enjoy engaging with people, this opportunity is worth exploring.

Role Objectives for the Ripple Support Specialist:
  • To deliver a personalized experience to Ripple's clients during IT challenges, providing effective solutions and proactively preventing future issues through creative problem-solving.
  • To contribute to individual growth and promote collective development within the team.
Core Principles:
  • Assume Positive Intent
  • Strive for Excellence
  • Collaborate Continuously
Values We Uphold:
  • Empowerment to thrive in your role
  • Inquisitiveness about the rationale behind tasks, not just the execution
  • Commitment to fellow team members
  • Celebrating successes
  • Fostering a familial atmosphere within the team
  • Appreciating aesthetics and design as enhancements to our work
Mission:
  • To provide a service experience that creates a lasting positive impression on all stakeholders.
Qualifications:
  • Experience working across various platforms including Windows servers, Active Directory, Exchange, Office365, Citrix, VMware, firewalls, and more.
  • Ability to assist colleagues with intricate issues.
  • Involvement in diverse projects such as server deployments and network configurations.
  • Acting as a vital resource for the support team.
Indicators of Success:
  • Ripple clients and team members will regularly praise your approachability, problem-solving abilities, and positive demeanor.
Essential Skills:
  • Excellent communication skills in various contexts and a talent for troubleshooting.
  • A relentless desire for personal and professional growth.
  • A proactive attitude and the capability to manage pressure effectively.
  • Proficiency with both Mac and PC systems and adeptness in documentation management.
  • Prior experience in an MSP setting is a notable advantage.
  • A clean driving record and background check are required.
Perks:
  • Flexible working environment.
  • Engaging responsibilities.
  • A supportive team culture that prioritizes your development.
  • Competitive compensation and a comprehensive benefits package.
  • Opportunities to collaborate with outstanding clients and colleagues.