Senior Director, Client Services
7 days ago
About Public Storage
Public Storage is a leading provider of self-storage solutions, recognized as one of America's Best Large Employers by Forbes and a Great Place to Work. With over 2,900 locations nationwide, we are the industry leader in self-storage and one of the country's largest real estate investment trusts (REITs).
About the Role
We are seeking a dynamic Executive Director of Third Party Operations to lead one of our key growth platforms. This leader will focus on enhancing client satisfaction, streamlining operations, and driving results. If you are passionate about change management, process optimization, and delivering exceptional customer service for a growing line of business, this is the perfect opportunity for you.
Key Responsibilities
- Client Management: Deliver exceptional service by managing client relationships with tact and firmness, ensuring high levels of satisfaction and loyalty.
- Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
- Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
- Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
- Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
- Results Driven: Focus on achieving measurable results and operational excellence.
- Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
- Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity. Address performance issues promptly and constructively, promoting a high-performance culture.
- Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback. Identify and nurture potential leaders within the team, ensuring succession planning and career development opportunities.
- Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
- Third Party Operations Management: Oversee and manage all aspects of third-party operations, including the development and maintenance of relationships with external partners, ensuring compliance with service agreements, optimizing operational processes, and driving performance improvements to meet organizational goals.
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