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Front Desk Supervisor

2 months ago

San Ramon, California, United States HEI Hotels & Resorts Full time
Job Title: Front Desk Supervisor

At HEI Hotels & Resorts, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for managing the front office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures.

Key Responsibilities:
  • Assist the Front Office Manager in managing the front office operations
  • Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner
  • Communicate effectively with guests, staff, and management to provide clear direction and resolve issues
  • Assign and instruct guest service agents in details of work and observe performance to encourage improvement
  • Promptly complete the registration process, including inputting and retrieving information from a computer system
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Handle cash, make change, and balance an assigned house bank
  • Perform accurate moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Resolve customer complications and complaints by conducting thorough research and determining effective solutions
Requirements:
  • High school diploma required, college degree preferred
  • Three years experience in customer service in hospitality or similar industry
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to stand, walk, and continuously perform behind the front desk
  • Ability to observe and detect signs of emergency situations with or without reasonable accommodation
Benefits:

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.

We also offer a wide array of coverage, including supplemental, spousal, and child life insurance, as well as short and long-term disability plans. Our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Work today, get paid today. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.