Front Desk Supervisor
6 days ago
San Ramon Marriott is a premier hotel destination in the heart of San Ramon, California. Our hotel is nestled in a tranquil oasis, surrounded by majestic mountains and towering Redwood Trees. We are within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences, making us the perfect location for work and play.
Our CultureWe are a group of passionate individuals who are dedicated to delivering exceptional guest service. At HEI Hotels and Resorts, we believe in creating a culture that values our associates and provides them with the tools and resources they need to succeed. Our "HEI Loves" culture is built on the principles of teamwork, respect, and open communication.
Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for assisting the Front Office Manager in managing the front office operations, ensuring customer satisfaction, and meeting/exceeding financial goals.
Responsibilities:- Communicate effectively with staff and guests to provide clear direction and resolve issues.
- Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
- Promptly complete the registration process, including inputting and retrieving information from a computer system.
- Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
- Promptly answer the telephone, input messages into the computer, and retrieve mail and packages for customers.
- Remain calm and alert during emergency situations and heavy hotel activity, serving as a role model for clerks and other associates.
- Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
- High school diploma required, college degree preferred.
- Three years of experience in customer service in hospitality or a similar industry.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk, and continuously perform behind the front desk.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer and welcomes applications from diverse candidates.
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