Front Desk Supervisor

2 days ago


San Diego, California, United States Carte Hotel San Diego Downtown, Curio Collection by Hilton Full time
Job Title: Front Desk Supervisor

At Carte Hotel San Diego Downtown, Curio Collection by Hilton, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring that our hotel's high standards are met.

Key Responsibilities:
  • Supervise front desk operations, ensuring that all guest interactions are handled with professionalism and courtesy.
  • Interview, select, train, schedule, coach, and support front desk associates to ensure they meet our high standards.
  • Resolve guest complaints and concerns in a timely and effective manner.
  • Monitor and improve guest satisfaction scores, working closely with the front office team to achieve our goals.
  • Participate in lobby ambassador activities, creating a warm and welcoming atmosphere for our guests.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities, including balancing accounts and conducting audits.
  • Make and confirm reservations, ensuring that all guest requests are met.
  • Promote Hersha Hospitality and brand-specific marketing programs to drive revenue and growth.
  • Greet guests immediately upon arrival, register and assign guests to hotel rooms, and provide welcome folders with room keys, certificates, and refreshment center keys.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out, ensuring that all charges are accurate and up-to-date.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements:
  • Associates or Bachelor's degree preferred.
  • 1 to 3 years of related experience.
Work Environment and Context:
  • Work schedule varies and may include working on all shifts, holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

We are an equal-opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, please apply today


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