Area Director
3 days ago
The Area Director - Restaurant Operations is a key leadership position at Bojangles', responsible for overseeing the operations of multiple restaurants and driving business growth. This role requires a strong leader who can motivate and develop their team to achieve exceptional results.
Key Responsibilities- Restaurant Operations Management
- Oversee the day-to-day operations of multiple restaurants, ensuring compliance with company standards and policies.
- Develop and implement strategies to improve restaurant performance, including sales growth, customer satisfaction, and employee engagement.
- Team Leadership
- Recruit, train, and develop high-performing teams to drive business results.
- Coach and mentor General Managers and other leaders to achieve their full potential.
- Financial Management
- Manage restaurant budgets, forecasting, and financial reporting to ensure accurate and timely financial information.
- Develop and implement cost-saving initiatives to improve profitability.
- Customer Experience
- Ensure exceptional customer service and quality products across all restaurants.
- Develop and implement customer loyalty programs to drive repeat business.
- Compliance and Risk Management
- Ensure compliance with all regulatory requirements, including food safety, labor laws, and employment practices.
- Identify and mitigate risks to the business, including operational, financial, and reputational risks.
- 7-8 years of prior management experience, with 3-4 years of multi-unit experience.
- Ability to work 50+ hours per week, including evenings, weekends, and holidays.
- Previous experience recruiting, hiring, training, and developing individuals and teams.
- 18 years or older.
- Able to read, write, and speak English.
- Must possess a valid driver's license.
- BA Degree in Marketing, Business, or related field.
- Microsoft Excel, PowerPoint, Word, Teams, and Outlook intermediate or above proficiency.
- Preferred experience using Labor Systems, Human Resources Systems, Learning Management Systems, Applicant Tracking System, and other restaurant-specific systems.
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Area Director
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