Front Office Representative

7 days ago


Houston, Texas, United States Hcareers Full time

Job Title: Guest Service Ambassador

Job Summary:

We are seeking a highly skilled Guest Service Ambassador to join our team at Hcareers. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing room key and escort instructions as needed.

  • Answer inquiries about hotel services, registration, and local information, providing recommendations and directions as required.

  • Manage room availability and guest accounts, making reservations and cancellations as necessary.

  • Process payments and handle cash and credit transactions, adhering to hotel and company policies.

  • Sort and distribute mail and messages, using equipment such as telephones and switchboards as needed.

  • Understand and enforce hotel credit policies, ensuring accurate accounting and deposits.

  • Take the initiative to greet guests warmly and provide exceptional customer service.

  • In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.

  • Make restaurant, transportation, or entertainment reservations for guests, and deposit valuables in the hotel safe or safe-deposit box as needed.

  • Perform other duties as assigned.

Requirements:

  • High School Diploma or equivalent.

  • Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.

Benefits:

Hcareers offers a range of benefits to our employees, including dental benefits, disability insurance, health insurance, hotel discounts, life insurance, paid holidays, paid sick days, paid time off, pet insurance, and tuition reimbursement.



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