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Front Desk Representative

2 months ago


Houston, Texas, United States HEI Hotels and Resorts Full time
About Us

The Laura Hotel is a premier hospitality destination in Downtown Houston, offering a unique blend of luxury and comfort. Our hotel is inspired by the steamboat of the same name, which played a significant role in the city's history. We are committed to providing exceptional service and creating memorable experiences for our guests.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Greet guests warmly and provide a positive first impression of the hotel
  • Process room reservations and check-in/check-out procedures efficiently and accurately
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Provide information about hotel amenities, services, and local attractions
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
Requirements
  • High school diploma or equivalent required; college degree preferred
  • Previous hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit card transactions
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including competitive pay, medical and dental insurance, vision insurance, and a 401(k) savings plan. We also offer opportunities for professional growth and development, as well as a fun and supportive work environment.