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Front Desk Representative

2 months ago

Houston, Texas, United States Westmont Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westmont Group. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Registration: Register guests in a prompt and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Provide excellent communication skills, both verbally and in writing, to ensure clear and concise information is conveyed to guests and colleagues.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work closely with other departments to ensure seamless service delivery and maintain a positive working relationship with colleagues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in a full-service luxury hotel or a similar environment.
  • Skills: Excellent communication and problem-solving skills, proficiency in computer systems, and ability to work in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods, move throughout the front office, and perform essential job functions with minimal assistance.