Facility Operations Leader
2 weeks ago
DISH, a subsidiary of EchoStar, has been innovating connectivity solutions for over four decades. Our services encompass satellite television, live streaming, on-demand content, smart home installations, and mobile offerings, as we strive to create America's First Smart NetworkTM.
Our brand portfolio includes EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.
Department Overview
The In-Home Services division is at the forefront of our operations, managing a vast network of technicians across nearly 100 locations nationwide. Our focus is on fostering a collaborative environment that empowers employees to manage inventory, fleet, and performance, ensuring we deliver top-tier products and services to our customers.
Key Responsibilities
This role presents a unique opportunity to independently oversee a multifaceted business while paving the way for advancement into senior leadership roles across multiple sites. As the principal leader at the site, the Operations Manager is tasked with ensuring the facility's success by guiding employee efforts to meet performance targets. If you possess strong leadership capabilities, management experience, and a commitment to customer service, this position is an excellent opportunity for career progression.
As an Operations Manager, your responsibilities will include:
- Overseeing employee activities, providing hands-on support in the field to meet location performance objectives.
- Developing a high-performing team dedicated to delivering exceptional quality and service in daily operations.
- Collaborating with senior leadership and leveraging financial insights to enhance performance outcomes.
- Inspiring and engaging all team members in exploring new business initiatives and strategies.
- Designing programs and practices that ensure high levels of customer satisfaction.
- Establishing and nurturing strategic business relationships within the market and organization.
Qualifications and Skills
This Operations Management position is highly interactive and requires a leader who exemplifies proactive and strategic thinking. The effectiveness of the Operations Manager is directly linked to the team's performance, making it crucial to possess the confidence and skills to coach, train, and develop team members effectively. We seek an individual who thrives in a dynamic, fast-paced environment and is eager to grow alongside our organization.
Education and Experience:
- A bachelor's degree from an accredited institution is strongly preferred, along with a minimum of 2 years of management experience; or an equivalent combination of education and experience.
Essential Skills:
- Adaptability, creativity, and the capability to manage staff and priorities in a rapidly evolving, growth-oriented, and time-sensitive environment.
- Proficient in engaging with staff at all organizational levels.
- Strong presentation, organizational, analytical, interpersonal, and communication skills, both written and verbal.
- Willingness to work flexible hours, including weekends and holidays.
Compensation and Benefits
Salary Range: $83,950.00 - $119,900.00 per year.
Benefits:
We provide a comprehensive benefits package, including flexible spending accounts, health savings accounts, a 401(k) plan with company matching, employee stock purchase plans, career development opportunities, and a flexible time-off policy. Detailed benefits information can be found on our website.
The compensation range provided serves as a guideline. Actual total compensation may vary based on factors such as qualifications, skill level, and competencies, and is influenced by the role's location.
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