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Senior Operations Leader

2 months ago

Valley Stream, New York, United States DISH Full time
Job OverviewCompany Overview

DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile services, as we work towards establishing America's First Smart NetworkTM.

Our brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.


Department Overview

The In-Home Services team is pivotal in leading field operations and managing thousands of technicians across nearly 100 locations nationwide. We are committed to fostering a collaborative environment where employees excel in managing inventory, fleet operations, and performance metrics, making IHS the essential link between our customers and the finest products and services available.


Key Responsibilities

This role presents an exciting opportunity to independently oversee a multifaceted business while paving the way for advancement into senior leadership roles across multiple sites. As the primary leader at the site, the Operations Manager will ensure the facility's success by guiding employee activities to meet performance objectives. If you possess strong leadership qualities, management experience, exceptional interpersonal skills, and a customer-centric approach, this position offers a valuable opportunity for career progression.

As an Operations Manager, your responsibilities will include:

  • Overseeing employee activities, which may involve direct guidance in the field to meet location performance targets.
  • Building and nurturing a high-performance team dedicated to delivering superior quality and service in daily operations.
  • Collaborating with senior leadership and leveraging financial insights to enhance performance outcomes.
  • Inspiring and engaging all employees in new business initiatives and strategies.
  • Developing programs and practices that ensure high levels of customer satisfaction.
  • Establishing and maintaining strategic business relationships within the market, region, and organization.

Qualifications and Skills

This Operations Management position is highly hands-on, requiring a leader who exemplifies proactive and strategic thinking. The effectiveness of the Operations Manager is closely tied to the team's performance, making it crucial to possess the confidence and capability to coach, train, and develop team members effectively. We seek an individual who thrives in a dynamic, fast-paced environment and is eager to grow alongside our organization.

Education and Experience:

  • A bachelor's degree from an accredited institution is strongly preferred, along with a minimum of 2 years of management experience, or an equivalent combination of education and experience.

Skills and Attributes:

  • Adaptability, creativity, and the ability to manage personnel, responsibilities, and priorities in a fast-paced, growth-oriented, and time-sensitive environment.
  • Proficient in responding to and engaging with staff at all organizational levels.
  • Strong presentation, facilitation, organizational, analytical, interpersonal, and written/oral communication skills.
  • Willingness to work flexible hours, including weekends, holidays, and evenings.

Compensation and Benefits

Compensation ranges from $83,950.00 to $119,900.00 annually.
Benefits:

We provide a comprehensive benefits package, including flexible spending accounts, health savings accounts, a 401(k) plan with company matching, employee stock purchase plans, career development opportunities, and a flexible time-off policy. All benefits details can be found in our benefits overview.

Compensation may vary based on qualifications, skill level, and competencies, and is influenced by the role's location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.