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Director of Patient Care and Operations
2 months ago
The Director of Patient Care and Operations for The Goodkind Group is responsible for the overall operational management and clinical excellence of the comprehensive outpatient oncology department.
This position requires a visionary leader with a deep understanding of oncology nursing, strong managerial skills, and a commitment to providing exceptional patient care.
The Director will collaborate closely with physicians, administrators, and staff to achieve the department's goals and objectives.
Key Responsibilities- Operational Management:
- 24-hour accountability for the operational management of designated units.
- Oversees staffing schedules, resource allocation, and payroll for the infusion center, radiation oncology, and patient support services.
- Ensures accuracy of patient orders across all departments.
- Drives patient experience and service recovery, including daily rounding and patient call backs.
- Providing compassionate and culturally sensitive care to a diverse patient population is paramount.
- Monitors and tracks performance improvement (PI) metrics and goals for the entire cancer center.
- Reviews and revises the Quality Improvement Plan annually.
- Prepares and submits quarterly reports to the Quality Improvement Department.
- Ensures all regulatory standards are met.
- Clinical Leadership:
- Serves as the primary clinical oncology resource person for the entire cancer center.
- Accountable for the oncology education of the nursing staff across all departments.
- Facilitates and collaborates on obtaining accreditation for The Goodkind Group Cancer Center.
- Collaborates with physicians and the Service Line Administrator to achieve the cancer center's goals.
- Oversees the Nurse Navigator program.
- Promotes a positive image of The Goodkind Group and cancer center within the community.
- Quality Improvement:
- Implements a system of monitoring and evaluation for quality improvement initiatives across the cancer center.
- Participates and promotes The Goodkind Group's quality improvement program.
- Communicates monitoring results to Oncology Service Line Administrator & QI Committee.
- Staff Engagement and Development:
- Cultivate a positive and supportive work environment that prioritizes employee well-being, engagement, and job satisfaction.
- Develop and implement comprehensive staff development plans aligned with organizational and individual goals to enhance clinical expertise and leadership capabilities.
- Foster open communication and collaboration through regular staff meetings, one-on-one interactions, and effective feedback mechanisms.
- Partner with Human Resources to optimize staffing levels, attract and retain top talent, and effectively manage employee relations, including union negotiations when applicable.
- Empower staff through shared decision-making and opportunities for professional growth while ensuring adherence to organizational policies and procedures.
- Current New York Registered Nurse Licensure.
- Bachelor's Degree in Nursing Education or Advance Practice Acute Care Nursing; MSN preferred.
- BLS, ACLS, and Staff Development certification.
- Minimum of five years of oncology nursing experience.
- Minimum of one year of managerial nursing experience.
- OCN Certification, Chemotherapy & Biotherapy certification.
