Office and Administrative Specialist Intermediate

3 days ago

Saint Paul, Minnesota, United States Minnesota Careers Full time
Job Summary

Metro State University is seeking a highly skilled Enrollment Processor to join their Admissions Office team. This full-time position involves providing accurate and timely admission application review for prospective students, with a focus on attention to detail and accuracy.

Key Responsibilities
  • Creation, maintenance, and analysis of applicant student records, including transcript data entry and coding.
  • Enrollment verification, problem-solving, and making timely and proper admission decisions.
  • Assessment of student application files and transcripts for admissibility to the University, using multiple applicant profiles and determining appropriate status based on admission policy and procedural guidelines.
  • Imaging academic transcripts to student records for admission decision-making, ensuring accurate coding and follow-up actions.
  • Providing technical assistance to students and interpreting ambiguous procedures/rules regarding the application process.
Requirements
  • Knowledge of English sufficient to fluently speak, read, understand, and respond to a variety of written and spoken communications.
  • Ability to use customer service skills on the phone, in person, and online to provide effective general and specialized office support.
  • Ability to compare data with source documents and learn to enter data in specific data fields.
  • Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents.
  • Skills in customer service sufficient to provide guidance to other employees on handling difficult or complex problems and resolving escalated complaints or disputes.
Preferred Qualifications
  • Ability to work independently and problem-solve, using conflict resolution skills to clearly define issues and offer alternative solutions.
  • Ability to establish priorities, using organizational skills to balance competing projects.
  • Proficiency with the MN State Integrated Statewide Record System (ISRS) or other similar student information system.
About Minnesota State

Metro State University is a public, urban university committed to academic excellence and community engagement. We are dedicated to providing an inclusive and welcoming campus climate, hiring and retaining a diverse workforce, and developing our capacity to serve students in a culturally responsive manner.

We are an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law.

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