Audiovisual Event Technical Supervisor

1 week ago

Chicago, Illinois, United States Encore Full time

Job Details

Description

Position Overview

The Technical Supervisor is accountable for the setup and operation of audiovisual systems ranging from small to large-scale in a hospitality setting, ensuring exceptional client satisfaction. This role reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Responsibilities

Equipment Management


• Oversee the precise and timely setup, operation, and dismantling of intermediate audiovisual equipment.


• Diagnose technical challenges and resolve issues promptly as they occur.


• Adhere to all company security and safety protocols.


• Safeguard equipment against theft and damage during usage.

Client Engagement


• Deliver outstanding service and aim to surpass the expectations of both internal and external clients.


• Act as a leader, mentor, and coach for fellow Technicians, embodying Encore's commitment to World Class Service.


• Foster positive relationships with all clients through effective communication.


• Meet with clients on-site to ensure their requirements are fulfilled and that the equipment setup is functioning correctly.


• Monitor events and check in with clients throughout the day.


• Understand and nurture the relationship with the hotel/client.

Technical Expertise


• Possess a comprehensive understanding of the technical aspects of the role and demonstrate advanced operational skills to troubleshoot and resolve equipment and software issues.


• Anticipate equipment challenges and adapt to changes in a timely and professional manner.

Systems Proficiency


• Familiarize with company processes, adhere to procedures, and accurately complete systems entry and documentation.


• Utilize equipment sheets to identify scheduled equipment for setup and dismantling.


• Collaborate with other staff and external vendors regarding equipment.


• Enhance revenue through effective floor up-selling techniques.


• Work with clients to finalize billing.


• As required, engage with Encore systems and applications.

Qualifications


• High school diploma is mandatory; an Associate's degree is preferred.


• 2-3+ years of experience in customer service or hospitality is advantageous.


• 2-3+ years of audiovisual experience is essential.


• Internal candidates must hold Technical 1-Star Certification prior to application. External candidates will be required to validate and achieve their Technical 1-Star Certification within 60 days of employment.


• A valid driver's license is necessary for team members in roles that may involve operating company vehicles.


• Additional DOT requirements may apply if relevant.


• Must be capable of lifting 50 lbs.

Competencies

Deliver World Class Service


• Hospitality


• Ownership

Do The Right Thing


• Demonstrates Self-Awareness

Drive Results


• Ensures Accountability

See The Big Picture


• Decision Quality


• Manages Complexity

Value People


• Collaborates

For further information on our Competency Group, please refer to the Competency Based Talent Management page on Encore Connect.

Work Environment

Hotel

Work is conducted in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions may vary from moderately quiet to noisy volumes. Team members will utilize high-end audiovisual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may be required to work across multiple hotel locations. Working hours will include irregular shifts and on-call status, including days, evenings, weekends, and holidays. Team members must comply with appearance guidelines as established by Encore.

Warehouse

Work is performed at event venues as well as in a warehouse setting. Team members must adhere to appearance guidelines as defined by Encore in a warehouse environment and when traveling. When in the warehouse, work will occur in conditions with exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions may range from moderately quiet to noisy volumes. Team members may use high-end audiovisual equipment and electrical components. Working hours may include irregular shifts and on-call status, including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet specified physical criteria to effectively perform essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:


• Peripheral Vision


• Carrying over 50 lbs.


• Pushing/Pulling over 100 lbs.

Frequently:


• Color Vision


• Depth Perception


• Lifting 16-50 lbs.


• Carrying 16-50 lbs.


• Pushing/Pulling 16-50 lbs.

Continuously:


• Close Vision


• Distance Vision


• Hearing


• Lifting 0-15 lbs.


• Carrying 0-15 lbs.


• Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:


• 0-1 hours/day: Climbing


• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)


• 4-5 hours/day: Standing, Walking, Grasping

The above information in this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  • Audiovisual Event Supervisor

    2 weeks ago

    Chicago, Illinois, United States Encore Full time

    Job DetailsDescriptionPosition OverviewThe Technical Lead plays a crucial role in the setup and management of audiovisual systems for events of varying scales within a hospitality setting, ensuring utmost client satisfaction. This position is accountable to an Operations Manager, Operations Director, or Director of Event Technology.Key...

  • Audiovisual Services Supervisor

    2 weeks ago

    North Chicago, Illinois, United States Rosalind Franklin University of Medicine & Science Full time

    Position OverviewThe Audiovisual Services Supervisor is responsible for overseeing the Audiovisual team, providing mentorship to service technicians, and delivering technical guidance for the provision of audiovisual services to the Rosalind Franklin University community. This role involves hands-on engagement, particularly in the realms of audiovisual...

  • Audiovisual Services Supervisor

    2 weeks ago

    North Chicago, Illinois, United States Rosalind Franklin University of Medicine & Science Full time

    Position OverviewRole SummaryThe Audiovisual Services Supervisor is responsible for overseeing the audiovisual team, working closely with the IT Help Desk Manager. This role involves mentoring service technicians and providing expert guidance for the delivery of audiovisual services to the Rosalind Franklin University community. The supervisor will engage in...

  • Audiovisual Production Specialist

    2 weeks ago

    Chicago, Illinois, United States School of the Art Institute of Chicago Full time

    POSITION OVERVIEWThe Audiovisual Production Specialist will work closely with both internal teams and external partners at the School of the Art Institute of Chicago to meet all technical audiovisual needs for live or virtual events and programming. This role demands a comprehensive understanding of event production, capable of handling everything from...

  • Audiovisual Sales Executive

    1 week ago

    Chicago, Illinois, United States LVI Associates Full time

    LVI Associates is in search of an Audiovisual Sales Executive to join our dynamic team. In this pivotal role, you will leverage your exceptional interpersonal abilities to identify and cultivate relationships with clients across the nation, delivering tailored live event audiovisual production solutions that align with their specific requirements and...

  • Audiovisual Project Coordinator

    2 weeks ago

    Chicago, Illinois, United States LVI Associates Full time

    Position Overview:LVI Associates is in search of a proficient and seasoned Audiovisual Project Coordinator. In this role, you will be instrumental in managing the planning, execution, and successful delivery of intricate audiovisual initiatives. Your collaboration with diverse teams, clients, and suppliers will be essential to achieving favorable project...

  • Event Technical Supervisor, Audio Visual Specialist

    5 days ago

    Chicago, Illinois, United States Encore Full time

    Job SummaryWe are seeking a highly skilled and experienced Event Technical Supervisor to join our team at Encore. As a key member of our operations team, you will be responsible for leading floor operations, ensuring customer satisfaction, and driving operational efficiencies.Key ResponsibilitiesEquipment OperationResponsible for accurate and timely setup,...

  • Event Technical Supervisor, Audio Visual Specialist

    1 day ago

    Chicago, Illinois, United States Encore Full time

    Job SummaryWe are seeking a highly skilled and experienced Event Technical Supervisor to join our team at Encore. As a key member of our operations team, you will be responsible for leading floor operations, ensuring customer satisfaction, and driving operational efficiencies.Key ResponsibilitiesEquipment OperationResponsible for accurate and timely setup,...

  • Multimedia Operations Supervisor

    2 weeks ago

    Chicago, Illinois, United States Compass Group USA Full time

    Multimedia Operations Supervisor (Onsite)Overview:As a Multimedia Operations Supervisor, you will oversee the audiovisual requirements within a corporate conference environment. This role is crucial in ensuring seamless technical support for meetings and events, allowing clients to concentrate on their objectives.Key Responsibilities:Address and resolve...

  • Technical Support Specialist for Events and Pitches

    1 week ago

    Chicago, Illinois, United States Publicis Re:Sources Global Full time

    Job OverviewCompany Overview:Publicis Re:Sources Global serves as the essential support system for Publicis Groupe, a leading global communications conglomerate. Established in 1998, we have expanded to over 5,000 professionals delivering comprehensive technology solutions and business services to a diverse array of agencies, including advertising, public...

  • Technical Support Specialist for Pitches and Events

    2 weeks ago

    Chicago, Illinois, United States Publicis Re:Sources Global Full time

    Job OverviewCompany Overview:Publicis Re:Sources Global serves as the essential support structure for Publicis Groupe, a leading global communications entity. Established in 1998, our team has expanded to over 5,000 professionals, delivering comprehensive technology solutions and business services to a network of esteemed advertising, public relations,...

  • Technical Support Specialist for Pitches and Events

    1 week ago

    Chicago, Illinois, United States Publicis Re:Sources Global Full time

    Job OverviewCompany Overview:Publicis Re:Sources Global serves as the essential backbone of Publicis Groupe, recognized as the third-largest communications conglomerate worldwide. Established in 1998, our team has expanded to over 5,000 professionals, providing vital technology solutions and business services across a global network of esteemed advertising,...

  • Event Technical Supervisor, Audio Visual Specialist

    1 week ago

    Chicago, Illinois, United States Encore Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Supervisor to lead our audio visual team at Encore. The successful candidate will be responsible for ensuring the smooth operation of our technical equipment and providing exceptional customer service to our clients.Key ResponsibilitiesEquipment OperationResponsible for the accurate and...

  • Sales Executive for Event Management

    1 week ago

    Chicago, Illinois, United States Encore Full time

    Job Overview Position Summary The Event Sales Manager plays a crucial role in guiding clients through their event journeys, identifying tailored solutions that align with their objectives, ultimately leading to an exceptional event experience. This role leverages all available resources to maximize event engagement and revenue from the designated client...

  • Event Coordination Specialist

    2 weeks ago

    Chicago, Illinois, United States Baird Full time

    Overview:The Hospitality Coordinator is a vital and proactive member of the Global Investment Banking Department at Baird. This role is responsible for the meticulous planning and execution of meetings and events, ensuring a seamless experience for clients and visitors alike. The ideal candidate will thrive in a dynamic environment, managing various...

  • Manager of Event Sales and Hotel Services

    1 week ago

    Chicago, Illinois, United States Encore Full time

    Job Overview Position Summary The Event Sales Manager plays a crucial role in guiding clients through their event planning journey, ensuring that their objectives are met and resulting in a memorable event experience. This position leverages various resources to maximize event success and revenue from the designated client portfolio. Building and nurturing...

  • Event Sales Executive, Hospitality Services

    1 week ago

    Chicago, Illinois, United States Encore Full time

    Job Overview Position Summary The Event Sales Manager plays a pivotal role in guiding clients through their event journeys, identifying tailored solutions that align with their objectives, ultimately leading to memorable event experiences. This position leverages all available resources to maximize event and revenue opportunities from the designated client...

  • Audio Visual Operations Specialist

    1 week ago

    Chicago, Illinois, United States The University of Chicago Booth School of Business Full time

    Overview: The Audio Visual Operations Specialist will facilitate the seamless execution of events at the Conference Center, ensuring all audiovisual needs are met with professionalism and expertise. This role is essential in providing outstanding service and acting as the primary liaison between the Conference Center team and the audiovisual service...

  • Event Operations Supervisor

    2 weeks ago

    Chicago, Illinois, United States Avli Restaurant Full time

    Event Operations SupervisorAbout Us: Avli is a distinguished Inspired Greek restaurant celebrated for its outstanding dining experiences and dedication to Philoxenia (hospitality), Kefi (joy), and Meraki (passion). We are in search of a proactive and detail-oriented Event Operations Supervisor to guide our events team, ensuring impeccable execution of all...

  • Event Coordination Specialist

    2 weeks ago

    Chicago, Illinois, United States Acceleration Academies Full time

    Job DescriptionSalary: $60,000 - $75,000Acceleration Academies is dedicated to enhancing student achievements. We offer two primary services that contribute to student success. Our dropout recovery and student re-engagement initiative (Acceleration Academies) serves as an innovative educational partner, assisting young adults in overcoming real-life...