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Multimedia Operations Supervisor
2 months ago
Overview:
As a Multimedia Operations Supervisor, you will oversee the audiovisual requirements within a corporate conference environment. This role is crucial in ensuring seamless technical support for meetings and events, allowing clients to concentrate on their objectives.
Key Responsibilities:
- Address and resolve presentation challenges swiftly to ensure uninterrupted client meetings.
- Make prompt decisions to provide immediate solutions during high-pressure situations.
- Lead, inspire, and train team members to maintain high standards of service.
- Establish effective communication protocols, including daily and team meetings.
- Manage time efficiently while collaborating with the broader IT department.
- Utilize advanced audiovisual conferencing technology, including webcasting and teleconferencing.
- Oversee daily operations of conference facilities, ensuring all equipment is functional and ready for use.
- Coordinate with external vendors for the successful execution of large-scale events.
- Schedule equipment and personnel for upcoming conferences and events.
- Integrate services with other technology providers to enhance client experience.
- Maintain inventory and compliance with service level agreements, focusing on response times and customer satisfaction.
- Conduct regular inspections and preventative maintenance on all audiovisual equipment.
- Develop proposals for new audiovisual technologies and staffing needs as required.
- Compile and analyze monthly and quarterly performance metrics and reports.
- Identify opportunities for continuous improvement in customer service across all business lines.
Preferred Qualifications:
- Bachelor's degree preferred.
- A minimum of four years of experience in an audiovisual management or supervisory role.
- CTS Certification is advantageous.
- In-depth knowledge of integrated audiovisual systems, including data projection, audio, and video technologies.
- Proactive approach to anticipating and supporting business changes.
- Exceptional communication and problem-solving skills.
- Strong customer service orientation.
- Proficient in Microsoft applications, including Excel, PowerPoint, and Word.
- Ability to manage physical tasks, including moving equipment as necessary.
Company Overview:
Compass Group USA is dedicated to fostering an inclusive work environment where all associates are treated fairly based on their abilities and achievements. We encourage applicants from diverse backgrounds to apply.
