Residential Concierge

2 days ago


New York, New York, United States Kent Building Services LLC Full time
Residential Concierge Job Description

Kent Building Services LLC is seeking a highly skilled and experienced Residential Concierge to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service, ensuring the safety and security of our residents, and maintaining the overall quality of our residential living experience.

Key Responsibilities:
  • Customer Service: Greet and acknowledge all residents, announce visitors, and provide assistance with package handling, dry cleaning, and other resident services.
  • Access Control: Monitor and control access to the property, review access control cameras, and report any suspicious activity.
  • Resident Services: Provide transportation options, recommend service vendors, make restaurant reservations, and coordinate housekeeping and other community services.
  • Emergency Response: Adhere to emergency response procedures, ensure property rules are enforced, and possess knowledge of the surrounding area to enhance the residential experience.
  • Reporting and Communication: Complete Daily Activity Reports, incident reports, and respond to resident and guest concerns in a professional and timely manner.
Requirements:
  • Education: High School diploma or equivalent.
  • Experience: At least 2 years of experience in luxury residential buildings, with a focus on front desk operations and safety practices.
  • Skills: Excellent customer service skills, ability to communicate effectively, and knowledge of building systems.
  • Work Environment: Ability to work in a fast-paced environment, stand for 8 hours, and work mornings, afternoons, and weekends.

Kent Building Services LLC is a family-owned company with a reputation for delivering exceptional services through our team of dedicated professionals. We offer a rewarding work environment, great benefits, and opportunities for professional growth and development.



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