Patient Care Coordinator

2 days ago


Fountain Valley, California, United States NEXT CARE HOSPICE Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at NEXT CARE HOSPICE. As a key member of our care team, you will play a vital role in ensuring the efficient and effective scheduling of hospice and palliative care services.

Key Responsibilities
  • Answer phone calls and assist hospice patients and their families with scheduling appointments, refills, and other needs.
  • Manage and maintain the calendars of LVNs, RNs, CHHAs, and on-call staff.
  • Coordinate with medical staff to schedule continuous care and PRN visits as needed.
  • Input and update patient information in the electronic medical record system.
  • Provide exceptional customer service to patients and address any inquiries or concerns.
  • Collaborate with other departments to coordinate patient care and scheduling needs.
  • Order hard and soft DME, maintain supply inventory, and make cost-saving improvements.
  • Complete prior authorizations, verify benefits, and prepare charts for billing to ensure timely reimbursement.
Requirements
  • Previous hospice experience required (minimum one year).
  • Bilingual required.
  • Familiarity with electronic medical record systems is a plus.
  • Strong communication skills, both verbal and written.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficient in computer skills, including Google Suite.
What We Offer
  • 401(k) matching.
  • Dental insurance.
  • Employee assistance program.
  • Employee discount.
  • Health insurance.
  • Opportunities for advancement.
  • Paid time off.
  • Vision insurance.
Medical Specialties
  • Hospice & Palliative Medicine.
Schedule
  • Monday to Friday.
Ability to Commute/Relocate
  • Fountain Valley, CA 92708: Reliably commute or planning to relocate before starting work.
Experience
  • Customer service: 1 year (Preferred).
  • Medical terminology: 1 year (Preferred).
  • Computer skills: 1 year (Preferred).


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