Client Support Specialist
1 week ago
Key Benefits:
- Comprehensive Medical, Dental, and Vision Plans
- Life Insurance and Short/Long Term Disability Coverage
- 401k Plan with Employer Contributions
- Paid Sick Leave and Vacation Time
- Up to 10 Paid Holidays Annually
- Opportunities for Professional Development
- Tuition Assistance Program
- Incentives for Manufacturing and Sales Performance
About ACO, Inc.
ACO, Inc. is a family-owned enterprise with a presence in over 45 countries, proudly serving the industry for 75 years. Our products are developed with a commitment to the sustainable management of water, one of our planet's most vital resources. We foster a collaborative environment that encourages personal growth and development while ensuring a safe and healthy workplace for all employees.
Company Mission:
At ACO, we prioritize the care of water through innovative products and technologies, guided by our core principle of 'collect, clean, hold, release.' Our operations are centered around the effective management of water resources.
Role Responsibilities:
The individual in this role will be tasked with efficiently managing customer service functions, which encompass but are not limited to: processing orders and addressing customer inquiries and complaints related to ACO products.
Essential Duties:
- Respond to inquiries from customers and sales personnel regarding order statuses, product details, invoicing issues, availability, pricing, and shipping costs.
- Prepare documentation for returned goods and credit requests.
- Process customer payments via credit card.
- Provide knowledgeable support to customers regarding our products and their applications.
- Handle incoming sales calls professionally.
- Ensure effective communication with customers, management, and sales representatives.
- Process sample requests from sales managers and distributors.
- Accurately enter purchase orders, ensuring alignment with customer specifications and generating order confirmations.
- Prepare and follow up on customer quotations.
- Coordinate special pricing or handling instructions by reviewing quotes and drawings against orders.
- Follow up on orders requiring special handling or fabrication, liaising with relevant parties as necessary.
Qualifications:
- High school diploma or equivalent.
- Minimum of two years of customer service experience, particularly in data entry or order processing within construction, commercial, or manufacturing sectors.
Additional Requirements:
- Ability to read and understand simple instructions and correspondence.
- Proficient in writing basic correspondence.
- Mathematical skills including addition, subtraction, multiplication, and division.
- Ability to follow instructions provided in various formats.
- Proficient in Microsoft Office applications.
- Typing speed of at least 35 words per minute.
- Professional telephone etiquette.
- Effective communication skills for group settings.
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