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Guest Services Reservations Agent

2 months ago

Overland Park, Kansas, United States Iconic Luxury Hotels Full time

Reservations Operations Specialist

Join a prestigious collection of hotels where your role will be pivotal to our ongoing success. As part of a dedicated team, you will experience a dynamic work environment where each day presents new challenges and opportunities.

Our portfolio includes a luxurious country house hotel and spa, a historic stately home, a charming coaching inn, and a contemporary townhouse, each offering unique experiences and settings.

What We Offer:

  • Competitive salary of £27,456
  • Flexible remote working options
  • Accommodation assistance available in designated areas
  • Recognition programs for outstanding performance
  • Healthcare cashback scheme post-probation
  • Ongoing professional development with accredited training partners
  • Exclusive discounts for friends and family at our hotels
  • 25% off all dining and beverage services
  • Special rates on spa treatments and products
  • Referral bonuses for bringing in new talent
  • Team-building events and seasonal gifts

About You:

  • Experience in a reservations or booking department
  • Strong communication skills via phone and email
  • Proficient in Opera V5 and Premier Spa; knowledge of Opera Cloud is advantageous
  • Ability to maintain composure under pressure to ensure an exceptional guest experience
  • Detail-oriented with a passion for hospitality
  • For remote work, reliable high-speed internet and a suitable workspace are essential

Key Responsibilities:

  • Possess comprehensive knowledge of all hotels within our collection to effectively sell and promote unique offerings
  • Utilize electronic booking systems efficiently to enhance productivity
  • Represent our brand with pride and professionalism
  • Increase revenue through respectful upselling based on guest preferences
  • Manage inquiries from start to finish, ensuring a seamless booking process
  • Serve as a dedicated contact for returning guests, providing personalized service

If you are passionate about delivering exceptional service and have the required experience, we encourage you to consider this opportunity. Our commitment is to provide a luxurious experience that leaves a lasting impression on our guests, characterized by thoughtful service and an inviting atmosphere.