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Customer Service Representative

2 months ago

Overland Park, Kansas, United States YHA Full time
About the Role

We are seeking a highly motivated and enthusiastic Hospitality Team Member to join our team at YHA Ilam Hall. As a key member of our hospitality team, you will play a crucial role in delivering exceptional customer service and ensuring our guests have a memorable experience.

Key Responsibilities
  • Provide Warm Hospitality and Great Customer Service: Greet and welcome guests, respond to their needs, and provide a high level of customer service to ensure a positive experience.
  • Work on Reception and Offer Insights: Provide information about the hostel and local area, assist with guest check-ins and check-outs, and utilize our systems for efficient food and beverage sales and service.
  • Carry Out Cleaning and Housekeeping Duties: Maintain a clean and comfortable environment for all guests, including cleaning and housekeeping duties.
  • Assist in Food Preparation and Service: Assist in the preparation of food in the kitchen, serve food and drinks with genuine warmth and hospitality, and suggest enjoying dinner or offering a beverage or dessert to enhance the guest experience.
What We Value

We understand the richness of life experiences and place importance on lived experiences as much as skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Benefits
  • Competitive Hourly Rate: We offer a competitive hourly rate of £11.44 per hour, with a minimum of 25 hours per week and the opportunity to flex up to 42.5 hours per week.
  • Accommodation Options: If needed, live-in accommodation is available at a reasonable rate of £63.70 per week.
  • Exclusive Benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
Why Join YHA?

We believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team. We actively seek to build a diverse team and extend a warm welcome to applicants from all backgrounds.